Policies

Everything that governs buying from us, booking a course and using this website, in one place. Pick a policy to read it here, or WhatsApp, call or email the shop with a question.

Refund policy

Returns, exchanges and refunds, including faulty items, custom wetsuits and courses.

This policy covers everything you buy from Scuba Evolution, whether you order online, buy in the shop at Glenvista, or book a course. Nothing in it takes away your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

The short version

  • Changed your mind? You have 7 days. Ordered online, those 7 days run from the day your order is delivered, and you get the price of the goods back. Bought in the shop, bring it back within 7 days for an exchange or store credit.
  • Item faulty within 6 months? We collect it at our cost and put it right, by repair or replacement.
  • We cannot supply what you ordered? Full refund to your original payment method, delivery charge included.
  • After 7 days? We cannot take gear back because you have changed your mind. A faulty item is covered for six months either way.
  • Custom wetsuit? A suit made to measure, or a standard suit with zips, colour panels or anything else added, is made for you and cannot come back because you have changed your mind. You can cancel for a full refund until it goes into production, and if it does not match your order, we adjust it once, free, within 7 days of delivery. A standard suit with nothing added follows the 7 days above.

1. Cancelling an online order within 7 days of delivery

Section 44 of the Electronic Communications and Transactions Act gives you the right to cancel an online order without giving a reason and without penalty, within 7 days of receiving the goods.

To use it, email shop@scubaevolution.co.za with your order number inside those 7 days.

The gear must come back unused, dry, and complete, in its original packaging with all tags, manuals, warranty cards, spare parts and any free gift that came with it.

We arrange every collection ourselves. Tell us where to fetch it and we will book The Courier Guy, so the parcel is tracked from the moment it leaves you and we know it is on its way. The Act makes you responsible for the direct cost of returning the goods, so that collection is charged to you at exactly what the courier charges us to fetch it, with nothing added on top. That amount varies with your address, the size of the parcel and the service required, so we confirm it with you before we book, and it is deducted from what we refund or credit you.

Separately from that, the R150 delivery charge you paid on the original order is not refunded.

We will gladly arrange an exchange or a store credit, and most people would rather swap for the right size or put the value towards their next piece of kit. Tell us what you would like when you contact us and we will help you find something that works.

Where you would prefer the money back, we refund the price of the goods to the payment method you used when you ordered, within 10 business days of receiving and checking the return and in any event within 30 days of your cancellation. Refunds are processed electronically back to that payment method, so there is nothing for you to come and collect.

The 7 days run from the day your order is delivered, not the day you placed it. This right applies to online orders. Purchases made in the shop have their own 7-day arrangement, set out in section 10, and the items listed in sections 4 and 5, and the custom wetsuits in section 6, are excluded.

2. Faulty, damaged or incorrect gear

Under section 56 of the Consumer Protection Act, if goods fail, are unsafe, are defective, or are not what was described, you may return them to us within 6 months of delivery.

Our first step is always to assess the item and put it right. Almost every fault on dive gear is a repair or a straight replacement, and that is what we will offer you.

Where the fault falls under a manufacturer warranty, we lodge and manage that claim for you rather than sending you to do it yourself.

Where we cannot repair the item and have no suitable replacement to give you, we refund you. The Act also entitles you to ask for the price back rather than a repair or a replacement, and we will honour that where you direct it.

We arrange the collection and we carry the cost when goods are defective. Do not courier anything back at your own expense. Email us and we will book The Courier Guy to fetch it from you.

If we repair or replace an item, that repair or replacement carries a further 3-month warranty.

Tell us within 48 hours if your parcel arrived damaged, and send photographs of the item and the outer packaging so we can lodge a claim with the courier. Tell us within 7 days if you were sent the wrong item, and we will collect it and send the right one at our cost.

This does not cover damage you caused. Misuse, neglect, an accident, servicing by anyone other than an authorised technician, or ordinary wear and tear fall outside it. A regulator opened up by an unauthorised workshop, a wetsuit torn on a wreck, or a dive computer flooded because the battery hatch was not seated are not warranty claims.

Manufacturer warranties on regulators, BCDs and dive computers run alongside these rights and are often longer. Bring the item to us and we will handle the manufacturer claim for you.

3. If we cannot supply your order

If an item turns out to be out of stock or we cannot fulfil your order for any other reason, you get a full refund to your original payment method, including what you paid for delivery. You are welcome to wait for stock or swap for something else instead.

4. Hygiene items we cannot take back

Anything that goes in or against the mouth, nose or ears cannot be returned once it has been unsealed or used, for health reasons. The law provides for this: goods that by their nature cannot be returned fall outside the 7-day cancellation right. That includes:

  • Mouthpieces of any kind, including regulator and snorkel mouthpieces
  • Snorkels
  • Regulator second stages that have been breathed from
  • Ear plugs and ear drops
  • Mask and lens defoggers, once opened
  • Wetsuit and drysuit seals that have been fitted

Try mouthpieces and snorkels in the shop before you buy. We are happy to help you fit them.

5. Other items we cannot take back

  • Personalised or engraved gear, including engraved knives and torches
  • Custom-made or made-to-measure wetsuits and drysuits
  • Special orders brought in at your request in the shop
  • Oxygen sensors and batteries
  • Cylinders that have been filled, or had a valve fitted
  • Gift cards
  • PADI eLearning codes that have already been redeemed
  • Any gear that has been used in water

Personalised gear, made-to-measure suits and unsealed digital products are excluded from the 7-day cancellation right by law, not merely by our preference. A special order bought online follows the 7 days in section 1.

Sections 4 and 5 do not apply if the item is defective. A faulty item is covered by section 2 regardless of what it is, and that includes anything bought on sale or promotion.

6. Custom wetsuits

This section covers adult wetsuits ordered through our custom wetsuit builder that are made to your measurements, or made in a standard size with anything added or changed, such as zips or colour panels, together with the tailoring and zips themselves. A suit in one of our standard sizes with nothing added or changed is a standard item and follows the rest of this policy, as do kids' wetsuits and the hoods, gloves, socks and booties ordered with a suit.

Made for you. Your suit is made to order once you have paid in full, to your measurements or with the changes you choose. Goods made to your own specifications fall outside the 7-day cancellation right in section 1, under section 42(2) of the Electronic Communications and Transactions Act, so a custom suit cannot be returned because you have changed your mind. The builder asks you to confirm that you understand this before you order.

Cancelling. You can cancel for a full refund to your original payment method at any time until your suit goes into production. Once it is in production, the order cannot be cancelled.

About two weeks. We make your suit in about two weeks, counted from when your size or measurements are confirmed. If you choose to send your measurements after you pay, please send them within 7 days of ordering. Your suit is not cut until we have them.

Your measurements. If you measure yourself, your suit is made to the numbers you send, so please take them carefully with the guide. We check every set, and if anything looks wrong, we call you before we make your suit. If you would rather we measured you, we book you a time at the shop in Glenvista. We use your measurements only to make and adjust your suit, and pass them only to the workshop that makes it.

One free adjustment. Please try your suit on as soon as it arrives. If it does not match the size or measurements on your order, tell us within 7 days of delivery and we will adjust it once, free of charge, and carry the cost of collecting and returning it. This covers our mistakes, not changes to the measurements you gave us.

Faults. Everything in section 2 applies to a custom suit. A fault in the materials or the making is covered for six months from delivery, and the free adjustment above is how we first put a mismatch right, not a limit on those rights. Wear and tear, misuse, and repairs or alterations made by anyone else are not covered.

7. Courses and training

Before your code is redeemed: if you have not yet redeemed your PADI eLearning code, you can cancel your course for a refund.

Once your code is redeemed: the course is non-refundable. Redeeming the code delivers the PADI digital training material to you, and it cannot be returned once you have it.

Medical fitness. Every course page lists a health screening questionnaire among its prerequisites and links the PADI Diver Medical form itself, so you can read the questions before you book. Please work through it first. If you answer yes to any question, a doctor must sign you off as fit to dive before you may enter the water, and your completed form is part of the online material you finish before your first in-water session.

We cannot refund a course because of a medical outcome once the eLearning code has been redeemed. That is why the form is published on the course page before you pay, rather than handed to you afterwards.

Completing your course. You need to finish your course within 6 months of your first confined water session. After 6 months, skills need to be reviewed and repeated before we can certify you safely, and additional fees apply to do that. Those fees will be quoted to you before any further training.

Rescheduling and missed sessions. Life happens, and we will move you to another date wherever we have space. Please give us at least 24 hours' notice to cancel or move a booked session. Cancelling inside 24 hours, or not arriving for a session you booked, is charged for, because the instructor, the equipment and the slot were held for you and cannot be filled at that notice.

Weather and conditions. We will not put divers in the water in unsafe conditions. Severe weather, poor visibility, water temperature and site closures can all force a session to move, and PADI standards require us to make that call. Moving a date is a normal part of dive training, not a failure to deliver it. Your course simply continues on the next workable date, so no refund arises: the training is still coming to you. Instructor availability and minimum numbers can move a session for the same reason.

When we move a date, we carry the cost of doing so, and the delay does not count against the six months you have to complete your course. You will never be out of pocket, or out of time, because the weather turned.

We finish what we start. If conditions keep moving your dates, we will keep working with you until your course is complete, however many attempts that takes.

What your course fee covers. Your fee covers your PADI eLearning, your instruction, and the use of all scuba equipment for the duration of the course, so there is nothing to hire or buy beforehand.

Two costs can sit outside it. Dive site entrance fees are paid at the site on the day. Air is included on Bubblemaker, Seal Team, Discover Scuba Diving, Scuba Diver, Open Water, the Refresher and ReActivate. On the courses after Open Water, such as Advanced, Rescue, Deep, Peak Performance Buoyancy and the Adventure dives, air is charged as you use it, per fill, and invoiced to you after your session.

On those courses we charge air this way on purpose. Every diver breathes differently, and a nervous first-timer will get through considerably more air than someone on their fourth qualification dive. Building a worst-case air allowance into every course fee would mean the lightest breathers subsidising the heaviest, so instead you pay for the air you use and the course price stays lower for everyone. We confirm the current fill rate with you when we book your dates, and you are welcome to ask us for it at any point before that.

We will quote you for anything else before you commit to it.

Minimum ages, prerequisite certifications and course requirements are set by PADI, not by us, and we cannot waive them.

8. Starting a return

Email shop@scubaevolution.co.za with your order number, which item you are returning, and why. Send photographs if it is faulty or damaged.

Wait for us to authorise the return before you send anything. Gear that arrives without an authorised return cannot be accepted, because we have no way of knowing whose it is or what it is for.

Once we authorise it, we book the collection with The Courier Guy. Have the item packed and ready, with someone at the address to hand it over.

Please do not arrange your own courier. We handle every collection so that the parcel is tracked and expected when it reaches us.

If you would rather drop it off, you are welcome to bring it into the shop during trading hours, which saves you the collection cost:

Scuba Evolution
Shop U44, Glenvista Shopping Centre
Biggarsberg St
Glenvista, Johannesburg South, 2190

9. How long refunds take

We check every return when it arrives and email you to say whether it has been approved. Approved refunds are processed within 10 business days of that inspection. Your bank or card issuer then takes its own time, usually 3 to 10 business days, to show the money in your account.

Store credit is issued immediately on approval and you can spend it the same day.

10. Buying in the shop

The 7-day cancellation right in section 1 applies to online orders, not to purchases made over the counter, because you have handled the gear before buying it. Your rights for faulty goods under section 2 apply in full either way.

For a change of mind on an in-shop purchase, bring the unused item back with your slip within 7 days and we will exchange it or issue store credit. This is a goodwill arrangement we offer, not a legal entitlement, and it does not affect your rights if the item is faulty.

Store credit is valid for 3 years from the date we issue it, can be spent online or in the shop, and cannot be exchanged for cash.

11. If you are unhappy

Talk to us first. Email shop@scubaevolution.co.za or call +27 (0) 10 335 1000 and we will do our best to sort it out.

If we cannot resolve it between us, you may refer the matter to the Consumer Goods and Services Ombud on 0860 000 272 or at cgso.org.za, or to the National Consumer Commission.

Shipping policy

How we send orders and how long delivery takes.

We ship anywhere in South Africa with The Courier Guy, and you are welcome to collect from our shop in Glenvista at no charge.

Delivery charges

  • Delivery: R150 flat rate, anywhere in South Africa.
  • Collection from our shop: free.

Your delivery charge, including any free delivery, is shown in your cart before you pay. All prices on this site include VAT.

Dispatch and delivery times

We dispatch most orders within 24 hours of receiving them, and often sooner. Some items take longer, such as special orders brought in at your request. Orders placed over a weekend or on a public holiday go out on the next business day.

Once your parcel is with The Courier Guy, expect:

  • Gauteng: the next business day.
  • Other main centres (Durban, Cape Town, Gqeberha, Bloemfontein): 3 to 4 business days.
  • Outlying and regional areas: 3 to 5 business days.

These are working days and exclude weekends and public holidays. They are estimates from the courier, not guarantees. Delivery times can run longer over December, Easter and during load shedding or weather disruptions, and we will tell you if we know your order is affected.

Tracking your order

You will get an email with your waybill number as soon as The Courier Guy collects your parcel. Track it at thecourierguy.co.za/track. If the tracking has not moved in two business days, email us at shop@scubaevolution.co.za and we will chase it.

Delivery addresses

We need a physical street address. The Courier Guy cannot deliver to a PO Box or a Postnet suitcase.

Deliveries happen during business hours, roughly 08:00 to 17:00, and someone needs to be there to sign. If nobody is available, the courier will attempt redelivery. Repeated failed attempts, or an incorrect or incomplete address supplied at checkout, may attract a redelivery fee that we will quote you before we act on it.

Some remote areas carry a courier surcharge. If your address falls into one, we will contact you before dispatch with the amount and you can choose to pay it, switch to collection, or cancel for a full refund.

Collecting from the shop

Choose "Pick up" at checkout and we will have your order ready within 24 hours. We will email you when it is ready, so please wait for that email before driving through.

Scuba Evolution
Shop U44, Glenvista Shopping Centre
Biggarsberg St
Glenvista, Johannesburg South, 2190

Trading hours: Monday to Friday 09:00 to 17:00, Saturday 09:00 to 16:00, Sunday 09:00 to 13:00, public holidays 09:00 to 13:00, closed on Good Friday, Easter Sunday, Christmas Day, Boxing Day and New Year's Day.

Bring your order number and your ID. If someone else is collecting on your behalf, email us their name beforehand and send them with a copy of your ID.

Dive cylinders

Cylinders are couriered empty, with the valve removed or fully open, because couriers will not carry pressurised cylinders. Your cylinder will arrive needing a visual inspection and a fill before you can dive it, which any reputable dive centre can do, ourselves included.

If you would rather receive a cylinder tested, filled and dive-ready, choose collection from the shop and we will hand it over ready to go.

Out of stock items

If something you ordered turns out to be unavailable, we will contact you and you can wait for stock, swap it for something else, or take a full refund to your original payment method. We do not part-ship an order without asking you first.

If something arrives damaged

Your order travels at our risk. Until the parcel is in your hands it is our problem to solve, not yours, whatever arrangement we have with the courier. Our agreement is with you.

Check your parcel when it arrives. If the box is visibly damaged, note that with the driver before you sign for it.

Report transit damage to shop@scubaevolution.co.za within 48 hours of delivery, with photographs of the item and of the outer packaging it arrived in.

Please keep the item and all of its packaging until we confirm the matter is closed. Couriers assess damage claims against the goods themselves and may need to collect them, so anything discarded early can sink the claim.

We will replace the item, and where we have no replacement to send you we refund you in full. Dealing with the courier is our job, not yours.

International orders

We currently ship within South Africa only. If you are outside the country and want to order, email us at shop@scubaevolution.co.za and we will quote you.

Questions

Call us on +27 (0) 10 335 1000, WhatsApp or call +27 (0) 82 557 3822, or email shop@scubaevolution.co.za.

Terms of service

The terms that apply when you buy from us.

OVERVIEW
This website is operated by Scuba Evolution. Throughout the site, the terms “we”, “us” and “our” refer to Scuba Evolution. Scuba Evolution offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you are 18 years or older and have given us your consent to allow a minor in your care to use this site. Where a minor is booking training with us, a parent or legal guardian must consent to that training and sign the required PADI forms.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: Return and refund policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. 

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return and refund policy

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Scuba Evolution, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Nothing in this section limits your rights under South African consumer law. Sections 55 and 56 of the Consumer Protection Act 68 of 2008 give you the right to safe, good quality goods and the right to return goods that are defective within six months of delivery, and section 51 of that Act prevents us from contracting out of those rights. Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel an online order within 7 days of receiving the goods. The exclusions and limitations set out above apply only to the extent that the law permits, and are read subject to those rights and to our Return and refund policy.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Scuba Evolution and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - DIVE TRAINING, EQUIPMENT AND SAFETY
Scuba Evolution is a PADI Dive Centre and all training we deliver is conducted to PADI standards. Minimum ages, prerequisite certifications and course requirements are set by PADI and we cannot waive them.

Before any in-water training you must complete the PADI Diver Medical questionnaire honestly and in full. If you answer yes to any question, a doctor must clear you to dive before you may enter the water. Withholding a medical condition puts you, your buddy and your instructor at risk and may invalidate your training and any insurance cover.

You will be asked to sign PADI’s standard liability release, safe diving practices statement and assumption of risk forms before in-water training. Those forms form part of your agreement with us. Scuba diving carries inherent risk, which you accept when you choose to dive.

You must hold a current certification appropriate to the equipment you buy and the dives you book, including for cylinder fills and for enriched air nitrox. Life support equipment, including regulators, BCDs and cylinders, must be serviced and tested at the intervals set by its manufacturer and by law. Cylinders require a current visual inspection and hydrostatic test before we can fill them, and we may refuse to fill a cylinder that is out of test, damaged, or not suited to the gas requested.

We may decline to sell equipment, fill a cylinder, or take a diver into the water where we believe it would be unsafe or fall outside that diver’s certification. Cancellation and refund terms for courses are set out in our Return and refund policy.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Trading name: SCUBA EVOLUTION
Address: Shop U44, Glenvista Shopping Centre, Biggarsberg St, Glenvista, Johannesburg South, 2190
Contact: 0103351000
Email: shop@scubaevolution.co.za

Privacy policy

What personal information we collect, and how we use and protect it.

Last updated: 4 November 2026

This policy explains what personal information Scuba Evolution collects, why, who we share it with and the choices you have. It applies to this website, our shop in Glenvista and our training.

1. Who we are

Scuba Evolution (PTY) Ltd, registration number 2014/213535/07, is the responsible party for your personal information. Our address is Shop U44, Glenvista Shopping Centre, Biggarsberg St, Glenvista, Johannesburg South, 2190.

Information Officer: The Information Officer, Scuba Evolution, shop@scubaevolution.co.za, +27 (0) 10 335 1000.

2. What we collect

Information you give us

  • Your name, email address, phone or WhatsApp number, and delivery and billing addresses.
  • What you buy, book or ask us about, and any messages you send us, including through the chat on this site and on WhatsApp.
  • Chats on this site may be answered by an AI assistant provided by Shopify. Your messages are visible to us and are handled under this policy.
  • If you give us your birthday (day and month only), we keep it on your customer record and use it only to email you a yearly birthday gift. You can ask us to change or delete it at any time.
  • If you use our course quiz, download the first ocean dive checklist or join the dive trip interest list: your answers or quiz result, the places, months and certification level you choose, your email address, and how you found us. We keep this only if you tick the box to receive the Dive Brief. We label it by what you asked for and where you came from (for example "quiz: Open Water" or "found us: Google"), so we only send you relevant information.
  • For training: your date of birth, your PADI certification details, an emergency contact, and your answers to the diver medical questionnaire. The questionnaire is health information, which the law treats as special personal information. You complete it as part of PADI's eLearning, and we use it only to make sure it's safe for you to dive.
  • For group bookings: each student's name and contact details, so we can arrange their training directly.

Information collected when you use this site

Your device, browser and approximate location, the pages you view, what you search for, what goes into your cart, and whether you complete an order. This comes from cookies and similar technology, through Shopify, Google Analytics, Microsoft Clarity and the Meta pixel (see sections 5 and 6).

Information from others

Your certification records from PADI, and payment confirmations from our payment providers. We never see or store your full card number.

3. Why we use it

We use your information only where the law allows:

  • To deliver what you've asked for: processing orders, delivering parcels, booking and running your training, servicing your equipment, and answering your questions.
  • To keep you safe: your medical questionnaire and certification level decide which training you can safely do. We use your health information only with your consent.
  • To meet our legal obligations: tax and accounting records, consumer law, and PADI's training standards.
  • For our legitimate business interests: preventing fraud, keeping the site secure, and understanding how the site is used so we can improve it.
  • For marketing, under the rules in section 4.

4. Marketing by email and WhatsApp

  • Email: we send course news, offers and reminders only if you agreed to receive them. If you bought from us before, we may email you about similar products and services, and every email lets you say no. Signing up through the quiz, checklist or trip list adds you to the Dive Brief, our monthly email. You can unsubscribe in any email. If you are already our customer and update your details on our "Update your details" page, you are added to the Dive Brief too, and you can unsubscribe in any Dive Brief.
  • WhatsApp: marketing messages go only to people who agreed to receive them. Messages about an order, a booking or your equipment are not marketing.
  • Saying no: use the unsubscribe link in any email, reply STOP on WhatsApp, or email shop@scubaevolution.co.za. One request takes you off every channel, and it doesn't affect messages about your orders or bookings.
  • We never sell or rent your personal information.

5. Analytics and advertising

  • Google Analytics shows us how the site is used in totals and trends. It does not store IP addresses, and detailed visit data is deleted after 14 months.
  • Microsoft Clarity shows us where people click and scroll, and replays visits so we can see what is hard to use. Anything typed into a form is masked in your browser, so it never reaches Clarity.
  • Google advertising: we use Google signals and Google's advertising features to measure which ads and free listings lead to orders, and to show our ads to people who have visited this site. If you're signed in to Google and have allowed personalised ads, Google can link your visits across your devices. Order details such as the items and order value are shared with Google for that measurement. While marketing cookies are on, a scrambled (hashed) copy of the email address you use at checkout can also be sent to Google to match orders to our ads. Google cannot read it as an address.
  • Meta advertising (Facebook and Instagram): while advertising cookies are on, the Meta pixel tells Meta which pages and products you view and what you add to your cart. It also tells Meta when you start checkout and when you complete an order, with the items and order value. Shopify also sends Meta a matching copy from its own servers (Meta's Conversions API), so orders are still counted when a browser blocks the pixel. We use this to measure which of our Facebook and Instagram ads lead to orders, and to show our ads to people who have visited this site. Where Shopify has them, for example when you order, your email address, phone number, name, city, province, postcode and our customer number (and your gender and date of birth, if you've given them) are scrambled (hashed) before they're sent. Meta can then match the order to an ad without being able to read them. While advertising cookies are off, none of this is sent to Meta. To see and change the ads Meta shows you, visit facebook.com/adpreferences.
  • Customer lists: we may share a scrambled (hashed) copy of your email address or phone number with Google, and in future with Meta (Facebook and Instagram). We do this so we can stop showing you ads for courses you've already done, and to measure how our ads perform. The details are turned into a code before they leave our systems, and Google or Meta match the code against their own users and delete codes they can't match. We include only customers who agreed to marketing, and never anyone under 18. To be left out, email us and we'll remove you before the next upload.
  • Your controls: turn off personalised ads at adssettings.google.com, install Google's opt-out add-on from tools.google.com/dlpage/gaoptout, or block or clear cookies in your browser.

6. Cookies

Essential cookies keep your cart, checkout and account working, and the site can't work without them. Analytics and advertising cookies are the ones described in section 5.

If you visit from South Africa, analytics and advertising cookies are on from your first page and no banner interrupts you. To turn them off, open "Cookie settings" at the foot of every page and untick them; they stop at once and stay off. If you visit from anywhere else, a banner asks first and they stay off until you allow them. Essential cookies that run the cart and checkout always stay on. You can change your choice at any time from "Cookie settings" at the foot of every page.

You can also block or delete cookies in your browser settings, although blocking every cookie stops the cart and checkout working.

7. Who we share it with

We share your information only with service providers who need it to do their job for us, and they must keep it confidential and secure:

  • Shopify, which runs this website, our checkout, our customer records and our emails.
  • Our payment providers: PayFast, Yoco, Ozow and Mobicred.
  • The Courier Guy, which delivers your parcels.
  • PADI, which registers your training and issues your certification.
  • Xero, our accounting system.
  • Google (analytics, advertising and product listings), Microsoft (Clarity) and Meta (WhatsApp, and Facebook and Instagram advertising).
  • Our professional advisers and the authorities, when the law requires it.

8. Information stored outside South Africa

Some of these providers, including Shopify, Google, Microsoft, Meta, PADI and Xero, store information outside South Africa. We use them only where they are bound by data protection laws or contract terms that protect your information at least as well as the Protection of Personal Information Act does.

9. Children

Some of our courses are open to children. We collect a child's information only with a parent's or guardian's consent, and we use it for their training and safety only. We don't send marketing to children, and we never include anyone under 18 in the customer lists described in section 5. Course news for junior students goes to the parent or guardian.

10. How long we keep it

  • Orders and accounting records: at least 5 years, as tax law requires.
  • Training records: as long as PADI's standards and the law require.
  • Marketing details: until you opt out.
  • Detailed analytics data: 14 months.

When we no longer need information, we delete it or remove anything that identifies you.

11. Security

This site runs over HTTPS and is hosted on Shopify. Card payments are handled by providers certified to the PCI DSS standard. Customer records sit on systems with controlled access. If we learn of a breach that affects your information, we will tell you and the Information Regulator as the law requires.

12. Your rights

Under the Protection of Personal Information Act you can:

  • ask what personal information we hold about you, and who has seen it;
  • ask us to correct or delete it;
  • object to us using it, including for marketing, at any time;
  • withdraw your consent at any time, without affecting anything we did before.

Email shop@scubaevolution.co.za. We may ask you to confirm your identity first.

If you think we've mishandled your information, please tell us first so we can put it right. You can also complain to the Information Regulator: POPIAComplaints@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191, inforegulator.org.za.

13. Changes to this policy

When we change this policy, we update the date at the top. If a change affects how we use information you've already given us, we'll tell you before it takes effect.

Contact information

Our business details and how to reach us.

Scuba Evolution

Shop U44, Glenvista Shopping Centre
Biggarsberg St
Glenvista, Johannesburg South, 2190
South Africa

Telephone: +27 (0) 10 335 1000
Mobile and WhatsApp: +27 (0) 82 557 3822
Email: shop@scubaevolution.co.za

Trading hours
Monday to Friday: 09:00 to 17:00
Saturday: 09:00 to 16:00
Sunday: 09:00 to 13:00
Public holidays: 09:00 to 13:00
Closed on Good Friday, Easter Sunday, Christmas Day, Boxing Day and New Year's Day

Terms of use

The terms for using this website and what is published on it.

These terms cover the use of this website and everything published on it. They sit alongside our Terms of Service, which govern orders and sales, and our Privacy Policy. Using this site means accepting the terms below.

The site is operated by Scuba Evolution, registration 2014/213535/07, VAT 4770295733, a PADI 5 Star Dive Centre trading in South Africa.

Who owns what is on this site

The written content on this site is our own work. Product descriptions, course pages, dive guides, blog articles, category and collection structure, page layout and site code are original literary and artistic works. Under the Copyright Act 98 of 1978 they are protected from the moment they are created. No registration is needed and no notice is required for that protection to apply.

Some material on this site belongs to other people. Manufacturer photography, brand logos, model names and technical specifications remain the property of the brands concerned, including Scubapro, Apeks, Aqualung, Fourth Element, Garmin, Suunto, Shearwater, XDEEP, Big Blue, OrcaTorch, Mares and others. That material appears here under our supply arrangements with those brands. PADI marks belong to PADI. Nothing on this page claims ownership of it, and nothing on this page gives anyone else permission to use it.

What you may do

  • Browse the site and read anything published on it.
  • Print pages for your own reference, including product pages, course pages and dive guides.
  • Save or print an order confirmation, invoice or policy page for your records.
  • Share a link to any page on this site, anywhere.
  • Quote a short extract in a review, article or forum post, provided the quote is attributed to Scuba Evolution and links back to the page it came from.

Printing is deliberately left open. A diver who wants a course outline or a kit specification on paper before a dive should be able to take one.

What you may not do

  • Reproduce, republish or adapt our product descriptions, course content, guides or photography for any commercial purpose, in any medium, whether on a website, a marketplace listing, a catalogue, a price list or printed material.
  • Access the site by automated means. This includes scraping, crawling, harvesting, spidering, bulk downloading and any scripted or headless collection of pages, images or data, whether from HTML pages, JSON endpoints, product or collection feeds, search endpoints or sitemaps. Search engines and AI assistants that follow our robots.txt are the exception, as set out under Automated access below.
  • Use any content from this site to fine-tune or evaluate a machine learning model or dataset.
  • Copy the structure, navigation, category taxonomy, layout or visual design of the site so as to produce a site that resembles this one.
  • Mirror, frame, embed or re-host any part of the site.
  • Resell, licence or redistribute our catalogue data, including titles, descriptions, part numbers, specifications, stock positions or prices.
  • Remove, obscure or alter any ownership notice, attribution or identifying marker.
  • Interfere with the running of the site, or attempt to reach areas of it that are not published for public use.

Automated access

Our robots.txt file forms part of these terms. Any automated access that ignores it is unauthorised, and so is any automated access that continues after we have asked for it to stop. We may rate limit, block or refuse access to any client, address or agent, and we are not obliged to give a reason.

Search engines and answer engines that respect robots.txt are welcome. Indexing this site so that divers can find it is a use we support.

AI assistants and AI search tools that respect robots.txt may quote short extracts from our pages, or summarise them, in their answers, provided the answer links back to the page it came from.

Identifying markers

Pages on this site carry identifying markers that allow a copy to be traced back to its source. Those markers are part of the work. Stripping them out does not create a licence to use the content, and does not make a copy lawful.

If you find our content on another site

Tell us. Send the address of the page and a screenshot to shop@scubaevolution.co.za. Reports from customers have a better record of finding copies than any automated check.

How we deal with infringement

Where content from this site is reproduced without permission, we pursue the following routes:

  • A written demand to the operator of the site, and to the business behind it.
  • A take-down notification under section 77 of the Electronic Communications and Transactions Act 25 of 2002, sent to the host or service provider where that provider belongs to a recognised industry representative body.
  • An intellectual property complaint to the platform hosting the copy, including Shopify, where the copy sits on a hosted store.
  • A complaint to the marketplace or advertising platform carrying the listing.
  • Civil proceedings under the Copyright Act 98 of 1978, which allow for an interdict, damages and delivery up of infringing material.

Accuracy

Specifications, prices and stock positions on this site are kept current as far as is practical, and they change. Technical content is general information about diving equipment and training. It is not a substitute for a fitness to dive assessment, an in-water skills check, or an instructor's judgement on the day.

Changes to these terms

These terms may be updated. The version published on this page at the time of your visit is the version that applies. Material changes will carry a revised date below.

Governing law and contact

South African law governs these terms and any dispute arising from them.

Scuba Evolution
Registration 2014/213535/07
VAT 4770295733
010 335 1000 | shop@scubaevolution.co.za

Our other policies: Terms of Service, Refund Policy, Shipping Policy, Privacy Policy, Legal Notice.

Last updated 18 October 2026.

Questions answered

WhatsApp, call or email the shop in Glenvista about anything in these policies.

010 335 1000 | shop@scubaevolution.co.za

Mon to Fri 09:00 to 17:00, Sat 09:00 to 16:00, Sun 09:00 to 13:00